Can't install profiler

mizd

Hello,

when I try to start a new installation or repair installation of the ants profiler, I get the error message:

1923: Service ANTSProfiler service could not be installed. Verify that you have sufficient priviliges to install system services.

I am logged in as a member of the local administrators group and even if I log in as the administrator i get this message.

I was able to use the demo version, after having entered the serial number, I got the problem.

Please help.

Brian Donahue

Hello Michael,

Here are some other reasons why you wouldn't be able to install a service and some fix actions:

1 - The event log may be full. Please clear all event logs

2 - Reboot the server and try again

3 - Go to C:\program files\red gate\ants profiler (if it exists)
and check that you have full control permissions over the RedGate.Profiler.Service.exe file (if it exists).

4 - Something is wrong with Windows Installer. Try going to www.microsoft.com/downloads and download and install the latest version of Windows Installer.

Hopefully it is one of these problems.

mizd

Hello Brian,

thank you for your answer.

The eventlog was not full, but anyway I cleared it.
I restarted the machine many times.
I have full control rights on the directory and executable
We are using Windows installer 3.1 v2.

The problem still exists.

I even cleared everything out of the registry, which stays after deinstallation, which is found searching for Antsprofiler, Red Gate, Red-Gate and Redgate.

Nothing helped, I am not able to use the full version of the profiler.

Greetings Michael

mizd

Hello,

could it be a problem with IIS?
Do we need any server extentsions?

When the profiler starts it tries to stop and start the IIS.
This sequence seems to short for me.

A dialog appears a very short time and closes immediatly.
After that, I get the message, that the profiler service is not running.

When I look into the service list, it is running.

Any Ideas?

Greetings Michael