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Error after HyperBac 5.7 install

pjackmanpjackman Posts: 12
edited March 5, 2014 3:56PM in SQL HyperBac 5
Since installing the latest (5.7.1.3) version of HyperBac x86 we are getting an error every time we restart the Windows 2003 Server host. The error follows.

Caption: Windows - No Disk
Message: Exception Processing Message c0000013 Parameters 75a851d8 8af89874 .....

Has anyone else experienced this issue?

Patrick.

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    Eddie DEddie D Posts: 1,793 Rose Gold 5
    Hi Patrick

    I have never seen or experienced this issue with regards to SQL HyperBac?

    I did find this internet ARTICLEthat may help you.

    If the article does not help you, please update this SUPPORT CALL and attach a copy of the HyperBac service.log from the %systemroot%\Program Files\Red Gate\Hyperbac\logs folder.

    Many Thanks
    Eddie
    Eddie Davis
    Senior Product Support Engineer
    Redgate Software Ltd
    Email: support@red-gate.com
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    Hi Eddie,

    Both hyperlinks (ARTICLE and SUPPORT CALL) in your reply point to the same article. We have determined the USB angle does not apply in our case as the machine is a server where USB drives are never used. Did you originally author a seperate link for SUPPORT CALL? Or did you mean for us to just attach a copy of the service.log in a followup post?

    Patrick.
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