Detail missing from email alerts

johnmcp

For some reason the email alerts I am receiving are missing the detail they usually have. It seems to have reverted back to the way they were pre Version 3.3.

I am currently running 4.0 but I had this issue in 3.5 as well. I thought if I upgraded to 4.0 the problem would go away but unfortunately not.

chriskelly

Please can you try restarting the SQL Monitor Base Monitor service. Do any newly generated alerts show the same behaviour?

Luis Martin

Same problem here.
I don't receive SQL process fragment (long running query alert) after 4.0 installation.

chriskelly

Would it be possible for you to email the SQL Monitor error logs, as described in this document, to support@red-gate.com. Please make sure that you include the support ticket number 11317 in the subject line.

https://documentation.red-gate.com/page ... d=20743048

johnmcp

In my case, the problem was lack of resources on the base monitor server. The process which adds the detail to the mail was timing out. I added some extra memory to the server and the problem has been resolved.

Luis Martin

Hi johnmcp,

Could you share about how much memory before and after?.
Thanks,

Luis Martin

Well, I'm using 8gb in server monitor. Should I add more memory?