10.2.0.916 installation errors

lfreijolfreijo Posts: 16 Bronze 2
edited August 8, 2012 4:27PM in SQL Compare Previous Versions
We have a number of licenses that we upgraded to 10.2.0.916. However we have one person who's installation fails. He gets a "MSI returned failure code InstallFailure (1603)" error (I added the quotes). We tried uninstalling the current version and installing it and still getting the error. I don't see where the install is even creating a folder let alone a log file. Any ideas? We have also downloaded the install multiple times.
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