Red-Gate SQL Backup 6 Activation Error

SirBoo

Hi all,

When trying to activate Red-Gate SQL Backup 6 on our Windows 2008 Cluster I got the following error:


Do anyone know how to resolve this issue?

Thank you.

Regards
Marius Engesrønning

Sian.Williams

Thanks for contacting Red Gate, I'm sorry that you're having some trouble with SQL Backup.

When you attempt to activate one of our products, a .lic file is created. It looks like you could be having a permissions problem which is why it's not able to be created. The other thing is might be is that the file may have already been created - so you could check if there is one there under that filepath.

If you are trying to activate the product on a cluster, you need to make sure you are an administrator on both of the clusters, you will also need to make sure that you have read/write permissions on the folders within that filepath.

I hope this answers your question.

SirBoo

Hi Sian,

I tried the activation again today and this time it worked.
I were logged in with the same user as at my last attempt.

Could the error have come due to issues with the license key?

Regards
Marius