... and forum support for SA5 has died?
Uniwares_AS
Posts: 168
Is there no more support at all for SA5 with the release of SA6 ?
Comments
Red Gate has a bit of a lax relation to its customers in the forums, this could improve a lot.
If you have an urgent enquiry, phone or email is better.
But compared with other similar sites (VisualAssist for example) the responses from Red Gate personnel not always satisfy, in either time or quality.
Personally I see forums as first-class line to company support and only in second place as peer support (as is usual for almost all other companies). If that is not the intention of Red Gate's forums, it really should be made clear.
The best thing to do would be to email your concerns to feedback@red-gate.com, as nobody of any importance looks at the forums, just the technical staff. If you can note specific instances where you were not satisfied with your responses, we can look into it.
For SmartAssembly, see http://www.red-gate.com/supportcenter/Content?p=SmartAssembly&c=SmartAssembly/old_help.htm.
For other products, go to the documentation for the current version, then click 'Topics for other versions of product'.
Project Manager,
Redgate.