Weird bug

thirster42

I haven't checked my alert inbox in a few days. I just check it a few minutes ago, and i had a few alerts, but none of them were major so i cleared them all. Now if i go to overviews it says i'm not monitoring any monitors.



i go into my monitored servers, and it still shows my server



Also, no data comes up under the analysis section.

priyasinha

Hi,

Is there any clock skew between the Base Monitor and the machine being monitored?

Also, please zip and send the log files to priya.sinha@red-gate.com?

Thanks,
Priya

thirster42

there is no time skew. Where are the logs located that i should send?

priyasinha

Hi,

The location of the log file is C:\ProgramData\Red Gate\Logs\SQL Monitor 2 or C:\Documents and Settings\All Users\Application Data\Red Gate\Logs\SQL Monitor.

Thanks,
Priya

thirster42

emailed logs

cehottle

I had the same issue several weeks ago and, although I received no explanation from support as to the why, restarting the SQL Monitor service resolved it and it hasn't occurred since.

Chris Spencer

cehottle wrote:

I had the same issue several weeks ago and, although I received no explanation from support as to the why, restarting the SQL Monitor service resolved it and it hasn't occurred since.

If restarting the service resolves the issue then my best guess is that it must be being caused by something other than clockskew. If you see this issue again, it would help us if you could zip up and send the log files to chris.spencer@red-gate.com.

The log files can be found at C:\ProgramData\Red Gate\Logs\SQL Monitor 2 or C:\Documents and Settings\All Users\Application Data\Red Gate\Logs\SQL Monitor).

Regards
Chris