Update service fails to authenticate to proxy

When using the Update Service with v 2.5.0 (Build 492), I get the following error when checking for updates

The Request Failed with HTTP status 407 : Proxy Access Denied.

Out proxy server is WebMarshall. This didn't happen with v 2.1.0 (Build 482)


  • Brian DonahueBrian Donahue Posts: 6,590 New member

    Thanks for naming the offending web proxy software. Now we can test our update service against it.

    The update service should be using impersonation to get through your proxy, so at least if it uses a 'transparent' Windows logon to allow access, Update Service should work.

    Nevertheless, we are still seeing these problems occur sporadically. They didn't happen previously because the update service was using plain HTTP.
  • Any update on this issue ?
  • Brian DonahueBrian Donahue Posts: 6,590 New member

    There have been some fixes for this, in particular some proxies weren't working correctly with the update service, Squid, for example.

    The updates will appear in the next release of the software.
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