"No data for the specified time range" while monitoring a server from another domain

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• NillAbbasi Posts: 9 New member

  June 23, 2020 6:19AM

  Sorry, i meant another "zone".

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• Alex B Redgate › Posts: 1,157 Diamond 4

  June 23, 2020 12:37PM

  Hi @NillAbbasi,
  
  It sounds like the performance counters may have become corrupt.  Can you check on the Configuration > Monitored servers screen to see if there is an error next to that entity and, if so, it will likely be a WMI error and indicate a query it is trying to run.  Please try this query in place of step 6 on this page under Testing WMI https://documentation.red-gate.com/sm/advanced-operations/testing-data-collection-methods  This should give you a similar error.
  
  If there is no error, then it may be that the counter is no longer appearing - in which case you can check by going to the machine in question and opening perfmon to see if the counter exists - you can check the equivalent counter by selecting it on the Analysis page and looking at the built in help below the right side of the graph - it indicates the equivalent perfmon counter there.
  
  In either case, it's likely that you will need to rebuild the counters, which you can do using the following from an elevated command prompt (ensure capital R in /R):
  

  
  cd c:\Windows\System32
  lodctr /R
  cd c:\Windows\SysWOW64
  lodctr /R
  WINMGMT.EXE /RESYNCPERF

  
  If the wbemtest works and/or the counters exist on the target let me know and I may need to reach out via a ticket and get further information.
  
  Kind regards,
  Alex
  
  

  Product Support Engineer | Redgate Software
  
  Have you visited our Help Center?

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• NillAbbasi Posts: 9 New member

  June 24, 2020 12:44PM edited June 24, 2020 12:44PM

  Hi Alex
  Configuration > monitored servers : no error
  WMI querying : ok
  Performance counters : processor : ok
  Also rebuilding counters : done
  
  Still "No data..."

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• NillAbbasi Posts: 9 New member

  June 27, 2020 10:54AM edited June 27, 2020 10:56AM

  I found some events on eventviewer with these contents:
  
  *The "sepmasterservice" has stopped.
  
  * performance data for ".netframework" service is not available.
  
  * configuration information of w3svc does not match trusted performance library informance stored in the registry.
  
  *configuration information of termservice does not match trusted performance library informance stored in the registry.
  
  And finally:
  
  *disabled performance counter data collection from "asp.net_2.0...." service, because performance counter library for that service has generated one or more errors.
  
  And about 2 hours later, we had a "reset" for monitored server.
  
  Then monitoring started immediately and analysis graphs are available since the last event occured.
  
  Problem resolved 🙂
  
  
  

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• Alex B Redgate › Posts: 1,157 Diamond 4

  July 6, 2020 9:17AM

  Ah ha!  That makes sense :-) 
  
  We see it when there is corruption as well sometimes (or other system settings that disable performance counters) where it doesn't raise an error during the sampling (as you saw via the wbemtest it didn't either) but just doesn't work, which isn't helpful but unfortunately not a lot we can do about it if an error isn't raised from the process.
  
  Thanks for sharing, I'll definitely keep it in mind for the future!

  Product Support Engineer | Redgate Software
  
  Have you visited our Help Center?

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