install sql toolbetl always fails at step starting services

kity1018kity1018 Posts: 4 New member
in General Forum
My source control stopped working. The RedGate client service failed to start although it was set to start "automatically", when i tried to manually start it, it says something about service started then stopped. 
I tried different trouble shooting steps include restarting my pc couple of times, could not resolve the issue. I uninstalled everything and try to install it,  it always fail at the starting service step, says "MSI returned failure code installFailure. Service 'Redgate client failed to start. Verify that you have sufficient privileges to start the system services", which I have. I am an admin to the pc and run as administrator. 
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Answers

  • Eddie DEddie D Posts: 1,803 Rose Gold 5
    Hi kity1018

    Thank you for your forum post.

    The Redgate Client creates a log file in this path:
    C:\ProgramData\Red Gate\Shared Client\Log\

    Can you please review the log file and reply with any entries that indicate an error?

    Many Thanks
    Eddie
    Eddie Davis
    Senior Product Support Engineer
    Redgate Software Ltd
    Email: support@red-gate.com
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  • kity1018kity1018 Posts: 4 New member
    Hi, Eddie
    Saw this error in the RedGate.SQLlighthouse.webServer-1.7.5.1116-2018-s-1-5-20.log
    2018-11-16 14:18:32.363 -05:00 [Information] Starting web server (binding to: "http://localhost:19528/ | http://*:19528/")
    2018-11-16 14:18:32.795 -05:00 [Information] The web server (OWIN) started up successfully.
    2018-11-16 14:18:33.063 -05:00 [Information] Waiting to find out if the storage service is running.
    2018-11-16 14:18:33.066 -05:00 [Information] Received message that the storage service is running.
    2018-11-16 14:18:33.772 -05:00 [Information] The BadgeViewModels index change notification service started up successfully.
    2018-11-16 14:18:33.775 -05:00 [Information] The UserSettings document change notification service started up successfully.
    2018-11-16 14:18:33.781 -05:00 [Information] The document change notification service started up successfully.
    2018-11-16 14:33:57.274 -05:00 [Error] Accept
    System.ObjectDisposedException: Cannot access a disposed object.
    Object name: 'System.Net.HttpListener'.
       at System.Net.HttpListener.CheckDisposed()
       at System.Net.HttpListener.EndGetContext(IAsyncResult asyncResult)
       at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
    System.ObjectDisposedException: Cannot access a disposed object.
    Object name: 'System.Net.HttpListener'.
       at System.Net.HttpListener.CheckDisposed()
       at System.Net.HttpListener.EndGetContext(IAsyncResult asyncResult)
       at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
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  • Eddie DEddie D Posts: 1,803 Rose Gold 5
    Hi Kity1018

    The log information you have pasted is from DLM Dashboard.  It has no relation with the Redgate Client.  To investigate the Redgate Client problem, I need to see the Red Client Log files from
    C:\ProgramData\Red Gate\Shared Client\Log\.

    Can you please private message me via the forum and attach a copy of the Redgate Client Log files?

    Many Thanks
    Eddie


    Eddie Davis
    Senior Product Support Engineer
    Redgate Software Ltd
    Email: support@red-gate.com
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