Backups no longer working -- HELP !

randyjrandyj Posts: 48
edited March 3, 2006 1:40PM in SQL Backup Previous Versions
Beginning 03/01, all my backups have stopped working. NT application logs show this error:
"Exception happened when running extended stored procedure 'sqbutility' in the library 'xp_sqlbackup.dll' SQL Server is terminationg process 57.
Exception type:Win32 exception;Exception code 0xc0000005."

The Red Gate gui shows a red square next to my registered server, with the legend 'Unspecified error'

Can anyone shed light on this ?
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Comments

  • randyjrandyj Posts: 48
    Furhter exploration of the NT application Event logs shows this error as well:
    "Exception happened when running extended stored procedure 'sqlbackup' in the library 'xp_sqlbackup.dll' SQL Server is terminationg process 621.
    Exception type:Win32 exception;Exception code 0xc0000005."
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  • peteypetey Posts: 2,358 New member
    Are you using the beta version? That was set to expire on March 1, 2006.
    Peter Yeoh
    SQL Backup Consultant Developer
    Associate, Yohz Software
    Beyond compression - SQL Backup goodies under the hood, updated for version 8
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  • randyjrandyj Posts: 48
    Pete, I have downloaded several versions of the 'finished' release, directly from Red gate, as well as a couple directly from your personal site to provide fixes for various clustered server issues. I have also REPEATEDLY regisitered these versions (which the software appears to accept)... How can I tell if I'm running a beta ?
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  • peteypetey Posts: 2,358 New member
    Beta versions were not registerable, so you should be using the release versions. Beta releases had version numbers less than 4.0.0.116.

    Can you run the sqbmemory extended stored procedure and post its results?
    Peter Yeoh
    SQL Backup Consultant Developer
    Associate, Yohz Software
    Beyond compression - SQL Backup goodies under the hood, updated for version 8
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  • randyjrandyj Posts: 48
    Output of SQBMEMORY -

    Type Minimum Maximum Average Blk count Total
    Commit 4096 208740352 661878 2365 1565343744
    Reserve 4096 69533696 196034 1479 289935360
    Free 4096 161202176 1145643 255 292139008
    Private 4096 208740352 528258 3364 1777061888
    Mapped 4096 1060864 106222 60 6373376
    Image 4096 24543232 171056 420 71843840

    (6 row(s) affected)
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  • randyjrandyj Posts: 48
    Additional 'poking' at the UI -
    Under the 'Help' menu, 'Check for Updates'...
    "The Update service does not recognize this product. Please contact your software vendor for updates to this produc. Error 13000" Product not registered with the Agent.
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  • peteypetey Posts: 2,358 New member
    Can I send you a debug version of the xproc to isolate the error?
    Peter Yeoh
    SQL Backup Consultant Developer
    Associate, Yohz Software
    Beyond compression - SQL Backup goodies under the hood, updated for version 8
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  • randyjrandyj Posts: 48
    Sure, why not ?
    <chuckle>
    I have a trace of the startup of the GUI as well. Would you like me to send it to you ?
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  • peteypetey Posts: 2,358 New member
    PM'ed the location of the debug file to you. Thanks.
    Peter Yeoh
    SQL Backup Consultant Developer
    Associate, Yohz Software
    Beyond compression - SQL Backup goodies under the hood, updated for version 8
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