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Corrupted TLog backups after started using HperBac

nawarricknawarrick Posts: 9 New member
edited December 1, 2010 1:32PM in SQL HyperBac 5
Hi,

We're using SQL HyperBac 5 to speed up log shipping. We have it configured to compress transaction log backups in Dallas and ship them to Virginia.

Once a week there's a bulk operation that causes a large TLog backup of about 1 GB in compressed size - 4 GB uncompressed. Since we started using Hyperbac, the restore of this file would occasionally fail on the secondary server in Virginia with the following error:

2010-10-04 09:32:00.55 *** Error: The volume on device 'C:\SQLLogs_LS\dbname_20101004081001.trn' is empty.

Once the same file is recopied from Dallas, all is well. It happened twice in the past 2 months, so it does not occur often. The files are the same size in Dallas and Virginia. HyperUtil.exe returns CRC: 0x0, and a manual restore of the same file via t-sql outputs the same error.

What could be causing this problem?

-Nigel
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    javenjaven Posts: 50
    Hi, what version of SQL HyperBac are you running on the primary and standby nodes of the log shipping pair respectively?
    Jeffrey Aven
    Product Management - HyperBac Technologies
    Red Gate Software
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    nawarricknawarrick Posts: 9 New member
    Hi,

    The primary server has HyperBac 5.0.8.0, and the secondary server has version 4.3.0.0 installed.
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    javenjaven Posts: 50
    Are you able to update both nodes to 5.0.38, note that the node on 4.x (standby node) will require a reboot to complete the upgrade and will also require a serial number for licensing (which can be obtained from the sales team, unless it is a restore only node). This should avert this issue from occurring.
    Jeffrey Aven
    Product Management - HyperBac Technologies
    Red Gate Software
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    nawarricknawarrick Posts: 9 New member
    We'll give this a try and let you know. Thanks for your help.
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    nawarricknawarrick Posts: 9 New member
    Hi,

    We upgrade both servers to 5.0.38 and the issue occurred once again this morning. It took a while to reoccur because we haven't had a very large transaction log backup for a while. Sine we upgraded, the backups on Mondays were about 400 to 500 MB compressed. The backup this morning was 1.3 GB compressed, which turned out to be over 5 GB uncompressed.

    Is there anything else we can try? Have others reported this issue?
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    Eddie DEddie D Posts: 1,780 Rose Gold 5
    Thank you for your reply.

    To investigate this problem in more detail, can we please obtain all the HyperBac log files located in the HyperBac Logs folder? Please send the requested log files to support@red-gate.com and include your contact details so we can create a support call for you.

    In the period that since you were first requested to upgrade to HyperBac V5.0.38, Version 5.1 has now been released. If you wish to upgrade to this newer version of HyperBac to see if the problem is resolved in this version, please use the following LINK. Select the correct installer for your system 32-bit or 64-bit.

    Many Thanks
    Eddie
    Eddie Davis
    Senior Product Support Engineer
    Redgate Software Ltd
    Email: support@red-gate.com
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