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Analysis section shows "Loading" indefinitely

Hi,
We are using version 9.1.7.23574.
We can't get any data out of Analysis:



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Best Answer

  • JoonaHookJoonaHook Posts: 16 Bronze 2
    Hi,
    This turned out to be usability issue. If you are monitoring Azure databases you have to scroll quite a bit in the metric list to reach Azure specific metrics. All other metrics show just "loading.."

    Might be good to show something else like "Data not found due to SQL version" etc.





Answers

  • Can you share a screenshot of the developer tools console (f12) and network tabs after browsing to the page?

    If that doesn't give any error, we'll need to have a look of your logs file which we can request by email later.
    Kind regards

    Tianjiao Li | Redgate Software
    Have you visited our Help Center?
  • JoonaHookJoonaHook Posts: 16 Bronze 2
    Hi,
    Here's screenshot from network tab, all green there..

  • Can you confirm which  browser are you using? Does it work if you use the latest version of Chrome?

    Just try to understand the issue, if you change the time range or different metrics, does it show any data for any machine/sql insances/disks?

    Are the data purged? You can check it under Configuration->Data retention.
    Kind regards

    Tianjiao Li | Redgate Software
    Have you visited our Help Center?
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