ANTS Memory Profiler 10 failed to install

Jibesh · August 4, 2018 11:21PM

I was trying to install the ANTS memory profiler 10 for the first time in my windows 10 PC and it reports RedGateClient failed to start message no matter how many times I installed.

Image: https://us.v-cdn.net/6029854/uploads/editor/pc/bjccvo1wd00i.png

Jibesh · August 4, 2018 11:22PM

I tried everything I can..

Run As admin didnt work
normal run didnt work
restart PC didnt work
I am installing this through "DotNETDeveloperBundle.exe" bundle.

Russell D · August 6, 2018 12:56PM

Can you check %ProgramFiles(x86)%\Common Files\Red Gate\Shared Client to see if there is a file called ".rgupdate_bad...." ? If so, delete it and re-run the installation (make sure you right click on the installer and 'Run as Administrator')?

If that doesn't help could you confirm whether the service is listed in the registry or not under:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RedgateClient?

Jibesh · August 7, 2018 7:38AM

Russell D said:

Can you check %ProgramFiles(x86)%\Common Files\Red Gate\Shared Client to see if there is a file called ".rgupdate_bad...." ? If so, delete it and re-run the installation (make sure you right click on the installer and 'Run as Administrator')?

If that doesn't help could you confirm whether the service is listed in the registry or not under:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RedgateClient?

I dont see any of the above in my PC.

FYI - this is the first time I am trying to install ANTS profile in my PC and as I explained i have tried RunAs Administrator still same result.

Jibesh · August 8, 2018 10:27AM

Any update on this? I bought this and now i cannot use this package.

Russell D · September 18, 2018 8:00AM

Did you get this sorted? The forum didn't notify me that you'd responded for some reason. If not probably best to email support directly.

ANTS Memory Profiler 10 failed to install

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