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problem with licensing

Marco_morenoMarco_moreno Posts: 2 New member
in General Forum
Good afternoon.

I have a SQL Monitor 7, I tried to upgrade it to 8 but the software couldn’t upgrade, so I had to removed it  and reinstall the previous version. The trouble is when I want to active it, the SQL Monitor automatically desactivate itself and I have to activate once again. What can I do?, I need your help.


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    RichardLRichardL Posts: 417 Gold 4
    Hi @Marco_moreno

    Thanks for your post. 

    Why won't it allow you to use version 8? 
    Also, what error is it showing when Monitor automatically deactivates itself? 

    I look forward to your reply. 

    Kind regards

    Richard Lynch. 
    Customer Support
    Redgate Software
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    Marco_morenoMarco_moreno Posts: 2 New member
    Hi @RichardL.

    This is the error 


    The reason why  I couldn't upgrade, was the SQL upgrade needs delete some indexes, but SQL couldn't do it. So I deleted those  manually but when the upgrade was running again, SQL needs that indexes.
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    RichardLRichardL Posts: 417 Gold 4
    Hi @Marco_moreno

    Thanks for your post. 

    As long as you have a valid and supported serial key to use, then you can put this in and it will come out of trial mode. 

    Feel free to PM me or to send us a ticket with those details if needs be. 

    I hope this helps. 

    Best

    Richard Lynch. 
    Customer Support
    Redgate Software
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