Prevent crashes from being automatically marked as read

adanteadante Posts: 2
edited July 3, 2015 6:07AM in SmartAssembly
Is there a way to prevent crashes from being automatically marked as read?

We have a few support staff triaging crash unread reports. Sometimes support staff will look at a message but not not triage it - because of this we'd prefer it that it does not get automatically marked as read. Is this possible?

Comments

  • Alex BAlex B Posts: 1,127 Diamond 4
    Hi adante,

    For SmartAssembly itself there is not an option to make the error reports not automatically be marked as read. You could probably use the SmartAssembly SDK (located by default at C:Program FilesRed GateSmartAssembly 6SDK) to create your own error report viewer - I think there is an example in the above folder somewhere. Within the SmartAssembly GUI when you open the error report there is a button at the bottom right to mark as unread (next to Save as and Close) and they could just click this before closing the error report.

    Hope this helps!

    Kind regards,
    Alex
    Product Support Engineer | Redgate Software

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