'Faulting module name: msvcrt.dll' for SQL Base Monitor service

Hi,

I recently upgraded our SQL Monitor install to version 9.0.18.22027, and ever since the base monitor service keeps crashing after around 30 seconds running. The error I'm getting is:

Faulting application name: RedGate.SqlMonitor.Engine.Alerting.Base.Service.exe, version: 9.0.18.22027, time stamp: 0x8281c881

Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f

Exception code: 0xc00000fd

Fault offset: 0x0000000000011957

Faulting process id: 0x4ad50

Faulting application start time: 0x01d531adfaff366e

Faulting application path: C:\Program Files\Red Gate\SQL Monitor\BaseMonitor\RedGate.SqlMonitor.Engine.Alerting.Base.Service.exe

Faulting module path: C:\Windows\system32\msvcrt.dll

Report Id: 5467ad8b-9da1-11e9-a640-e4115becff2c

I've tried re-installing the app but still get the same error.

Any suggestions appreciated!

Cheers

Mark Harris 5 years ago

Comments

6 comments

This is a known issue that we're investigating. Would you be willing to send in a procdump of the crash?

Russell D 5 years ago

0
If you get Procdump from sysinternals, you can run
```
procdump.exe -e -ma -t MonitorBaseDeploymentServiceLocal
```
to dump out crash dumps. We can then provide secure webspace to your email address if the files are too big.
Russell D 5 years ago

0
Hi Russell,

Thanks for the help. I've run the above and have the crash dump file. It's come out at 1.5GB so probably better if you create the web space as mentioned.

Cheers

mhcoller 5 years ago

0
Thanks! We'll reach out by email!

Tianjiao_Li 5 years ago

0
For anyone else receiving this error the fix has been released in version 9.0.19!

Alex B 5 years ago

0
mhcoller said:

Hi Russell,

Thanks for the help. I've run the above and have the crash dump file. It's come out at 1.5GB so probably better if you create the web space as mentioned.

Cheers

Thanks for your efforts on this - I went on annual leave when this came in unfortunately - the release was out last week so hopefully you're all squared away now?

Russell D 5 years ago

0