SQL Developer Bundle - Error 0xe0434352

Hello,

I tried evaluating your product as a possible tool our company could use to compare TSQL databases. Unfortunately, every time I try to run the installer I receive the following error:

GmkAFokoturDQc1pK8rHkLjLVtDRZPmlJH-3ITBWLWw

GmkAFokoturDQc1pK8rHkLjLVtDRZPmlJH-3ITBWLWw

https://www.dropbox.com/sc/ygeaa35pm5dc9nx/AABXurNxqZO5IEFSbbQNCd7xa

I also get the following three event logs every time it runs:

Log Name:      Application
Source:        Windows Error Reporting
Date:          16/10/2014 4:45:18 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      coyote.info52.local
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: redgate.installerwizard.ui.exe
P2: 1.8.2.478
P3: 5421bc72
P4: KERNELBASE.dll
P5: 6.1.7601.18409
P6: 53159a86
P7: e0434352
P8: 0000c42d
P9: 
P10: 

Attached files:

These files may be available here:
C:ProgramDataMicrosoftWindowsWERReportArchiveAppCrash_redgate.installe_8ce8b75ab172b31e2f9aa5621275bce258a5e4_4fce5a41

Analysis symbol: 
Rechecking for solution: 0
Report Id: b5968909-557d-11e4-860f-02004e435049
Report Status: 0
Event Xml:
&lt;Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
  &lt;System&gt;
    &lt;Provider Name="Windows Error Reporting" /&gt;
    &lt;EventID Qualifiers="0"&gt;1001&lt;/EventID&gt;
    &lt;Level&gt;4&lt;/Level&gt;
    &lt;Task&gt;0&lt;/Task&gt;
    &lt;Keywords&gt;0x80000000000000&lt;/Keywords&gt;
    &lt;TimeCreated SystemTime="2014-10-16T21:45:18.000000000Z" /&gt;
    &lt;EventRecordID&gt;119879&lt;/EventRecordID&gt;
    &lt;Channel&gt;Application&lt;/Channel&gt;
    &lt;Computer&gt;coyote.info52.local&lt;/Computer&gt;
    &lt;Security /&gt;
  &lt;/System&gt;
  &lt;EventData&gt;
    &lt;Data&gt;
    &lt;/Data&gt;
    &lt;Data&gt;0&lt;/Data&gt;
    &lt;Data&gt;APPCRASH&lt;/Data&gt;
    &lt;Data&gt;Not available&lt;/Data&gt;
    &lt;Data&gt;0&lt;/Data&gt;
    &lt;Data&gt;redgate.installerwizard.ui.exe&lt;/Data&gt;
    &lt;Data&gt;1.8.2.478&lt;/Data&gt;
    &lt;Data&gt;5421bc72&lt;/Data&gt;
    &lt;Data&gt;KERNELBASE.dll&lt;/Data&gt;
    &lt;Data&gt;6.1.7601.18409&lt;/Data&gt;
    &lt;Data&gt;53159a86&lt;/Data&gt;
    &lt;Data&gt;e0434352&lt;/Data&gt;
    &lt;Data&gt;0000c42d&lt;/Data&gt;
    &lt;Data&gt;
    &lt;/Data&gt;
    &lt;Data&gt;
    &lt;/Data&gt;
    &lt;Data&gt;
    &lt;/Data&gt;
    &lt;Data&gt;C:ProgramDataMicrosoftWindowsWERReportArchiveAppCrash_redgate.installe_8ce8b75ab172b31e2f9aa5621275bce258a5e4_4fce5a41&lt;/Data&gt;
    &lt;Data&gt;
    &lt;/Data&gt;
    &lt;Data&gt;0&lt;/Data&gt;
    &lt;Data&gt;b5968909-557d-11e4-860f-02004e435049&lt;/Data&gt;
    &lt;Data&gt;0&lt;/Data&gt;
  &lt;/EventData&gt;
&lt;/Event&gt;

Log Name:      Application
Source:        Application Error
Date:          16/10/2014 4:45:14 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      coyote.info52.local
Description:
Faulting application name: redgate.installerwizard.ui.exe, version: 1.8.2.478, time stamp: 0x5421bc72
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xe0434352
Fault offset: 0x0000c42d
Faulting process id: 0x6f04
Faulting application start time: 0x01cfe98a76b74abd
Faulting application path: C:{260D5AA7-4062-4405-A1A4-A5937461F1AB}
edgate.installerwizard.ui.exe
Faulting module path: C:Windowssyswow64KERNELBASE.dll
Report Id: b5968909-557d-11e4-860f-02004e435049
Event Xml:
&lt;Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
  &lt;System&gt;
    &lt;Provider Name="Application Error" /&gt;
    &lt;EventID Qualifiers="0"&gt;1000&lt;/EventID&gt;
    &lt;Level&gt;2&lt;/Level&gt;
    &lt;Task&gt;100&lt;/Task&gt;
    &lt;Keywords&gt;0x80000000000000&lt;/Keywords&gt;
    &lt;TimeCreated SystemTime="2014-10-16T21:45:14.000000000Z" /&gt;
    &lt;EventRecordID&gt;119878&lt;/EventRecordID&gt;
    &lt;Channel&gt;Application&lt;/Channel&gt;
    &lt;Computer&gt;coyote.info52.local&lt;/Computer&gt;
    &lt;Security /&gt;
  &lt;/System&gt;
  &lt;EventData&gt;
    &lt;Data&gt;redgate.installerwizard.ui.exe&lt;/Data&gt;
    &lt;Data&gt;1.8.2.478&lt;/Data&gt;
    &lt;Data&gt;5421bc72&lt;/Data&gt;
    &lt;Data&gt;KERNELBASE.dll&lt;/Data&gt;
    &lt;Data&gt;6.1.7601.18409&lt;/Data&gt;
    &lt;Data&gt;53159a86&lt;/Data&gt;
    &lt;Data&gt;e0434352&lt;/Data&gt;
    &lt;Data&gt;0000c42d&lt;/Data&gt;
    &lt;Data&gt;6f04&lt;/Data&gt;
    &lt;Data&gt;01cfe98a76b74abd&lt;/Data&gt;
    &lt;Data&gt;C:{260D5AA7-4062-4405-A1A4-A5937461F1AB}
edgate.installerwizard.ui.exe&lt;/Data&gt;
    &lt;Data&gt;C:Windowssyswow64KERNELBASE.dll&lt;/Data&gt;
    &lt;Data&gt;b5968909-557d-11e4-860f-02004e435049&lt;/Data&gt;
  &lt;/EventData&gt;
&lt;/Event&gt;

Log Name:      Application
Source:        .NET Runtime
Date:          16/10/2014 4:45:12 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      coyote.info52.local
Description:
Application: redgate.installerwizard.ui.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException
Stack:

Event Xml:
&lt;Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
  &lt;System&gt;
    &lt;Provider Name=".NET Runtime" /&gt;
    &lt;EventID Qualifiers="0"&gt;1026&lt;/EventID&gt;
    &lt;Level&gt;2&lt;/Level&gt;
    &lt;Task&gt;0&lt;/Task&gt;
    &lt;Keywords&gt;0x80000000000000&lt;/Keywords&gt;
    &lt;TimeCreated SystemTime="2014-10-16T21:45:12.000000000Z" /&gt;
    &lt;EventRecordID&gt;119877&lt;/EventRecordID&gt;
    &lt;Channel&gt;Application&lt;/Channel&gt;
    &lt;Computer&gt;coyote.info52.local&lt;/Computer&gt;
    &lt;Security /&gt;
  &lt;/System&gt;
  &lt;EventData&gt;
    &lt;Data&gt;Application: redgate.installerwizard.ui.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException
Stack:
&lt;/Data&gt;
  &lt;/EventData&gt;
&lt;/Event&gt;

Quick Reference:

Yes I am running it as administrator
Yes I have full Access to the Machine
No this doesn't happen with anything else

Any thoughts as to the problem?

Thank you

Wes Hanney 10 years ago

Comments

5 comments

Thank you for your post and sorry for the delay in replying back to you.

There is not a lot of information regarding error 0xe0434352

I found articles where the Windows Fonts were reloaded and re-installation of the .NET Framework. Others were how to capture and handle the exception which I do not think is the problem here.

The SQL Toolbelt installer, simply extracts the msi file for each Red Gate application and places the msi file into the temp directory. Could be a permissions problems to the temp directory, can you please trying the installer from the command line using the temp C: emp parameter:

SQLToolbelt.exe temp c: emp

If the above suggestion does not work out for you, can you please rerun the installer and then when it errors out right click at the top left corner and it will give you option to view 'Install Log' just copy it and send it over to us? A support call has been created for you HERE. You will need to create a Redgate ID if you do not already have one. Otherwise please email support@red-gate.com and place call reference #30615 in the subject field of the email.

Many Thanks
Eddie

Eddie D 10 years ago

0
I have exactly the same problem.
â€¢Yes I am running it as administrator
â€¢Yes I have full Access to the Machine
â€¢No this doesn't happen with anything else

â€œOthers were how to capture and handle the exception which I do not think is the problem here.â€
From everything I read in the last hour, I do not agree. It is probably due to the wrong handling of an exception in the installer.
It is written in the report of Wehanney
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException

Now why is there System.IO.FileLoadException? It is another question.

And I am 100% sure that it has nothing to do with extracting files!

An idea : could it be due to the fact that I have installed on my machine Visual Studio 2013 and that for database I am using the old SQL Server Management Studio 2005 ?

Thanks

cousinhub 10 years ago

0
Hello Eddie,

Unfortunately even specifying the temp directory does not produce a different error. I should mention that when I run the installer I get this before I get the other error screen:

https://www.dropbox.com/s/2owechuao4eqlrj/Red%20Gate%20-%20SQL%20Developer%20Bundle%20-%20Installer%20Crash.jpg?dl=0

When I click "Close the Program" I get the window mentioned above with no option for a log. I should also mention that this problem seems to be happening with your SQLDeveloperBundle.exe download.

Thanks

wehanney 10 years ago

0
There is something strange occurring within the .NET Framework when the SQL Toolbelt installer runs that is preventing the install process creating the temp files in the Windows Temp folder or any other folder on the system disk.

As per an earlier email or forum post, the SQL Toolbelt installer, simply extracts the msi file for each Red Gate application and places the msi file into the Windows temp directory.

Using this command line syntax, specify a different folder on another disk drive for the temp directory where the msi files will be created.

CD to the path to where SQL Toolbelt.exe is located.

SQLToolbelt.exe temp E:
ew_temp_path --where 'C:
ew_temp_path is the path to a different location

For other users, if the above solution does not help. Please contact the Redgate Support Team [support@red-gate.com] so we can raise a Support Ticket for you.

Eddie D 10 years ago

0
Hello Eddie,

I tried what you suggested (specifying a temp directory) and it still errored out when I manually tried to run the installer in the temp directory. While I can understand an installer having issues access files, it should not be crashing like it is at the very least.

I created an account under your support desk to continue with finding a solution, but I apparently do not have access to the support ticket you provided above. Please correct either the installer or the support ticket so that we can continue.

Thank you,

Wes Hanney

wehanney 10 years ago

0